What counts as a revision, when scope changes and how to move your project to another provider. Your proposal sets the project-specific prices and timing.
1. A clear framework for working together
This policy describes how we organise a project. It becomes part of your contract only when expressly incorporated in the accepted documents, identifying version 2026-09-21 and providing a copy you can keep. Read it with the Terms & Conditions. It does not amend existing agreements.
The proposal defines the scope: objective, deliverables, pages or screens, features, platforms, languages, integrations, content, acceptance criteria and exclusions. A demonstration or visual reference does not automatically include every feature of the reference product.
2. Revision, correction or scope change
A revision is one consolidated set of adjustments to a presented deliverable within the approved objectives, structure, functionality and direction. A round begins with feedback from the designated decision-maker and ends with presentation of the updated version.
| Category | Example | Treatment |
|---|---|---|
| Revision | Adjusting spacing, a colour or copy within an agreed section. | Uses an included round within the proposal’s limits. |
| Conformity correction | An agreed form does not send its message in the agreed environment. | Addressed under contractual and statutory obligations; not artificially counted against revision rounds. |
| Scope change | A new page, language, integration, flow or replacement of an approved design direction. | Cost and schedule impact are assessed and approved separately. |
Your proposal states the number of rounds, the relevant stages and any additional-round price. Fragmented feedback is not automatically counted as extra rounds without clarification. If classification is unclear, we explain it before doing billable work.
3. Changing the project
A change request records what changes, what remains included, the price or calculation method, schedule and dependencies. Additional work starts after written approval by both parties, including through the communication channel agreed in the contract.
Reopening an approved stage may be a scope change where it requires rework. Correcting our own nonconformity is not converted into an extra service. Changes are documented consistently with Article 1270(2) of the Romanian Civil Code.
4. Timing, materials and communication
At the outset we identify the person authorised to approve work, communication channels, stages and dependencies. The client provides the agreed materials, access and decisions and ensures it has rights to use supplied content. Each party remains responsible for its own personal-data obligations.
The proposal specifies feedback periods and the effect of delays. If a dependency affects timing, we explain the impact and agree a revised schedule; a delay does not automatically create a new fee or forfeit the project. Pauses, restart arrangements and reservation fees require explicit terms.
5. Review, acceptance and launch
Deliverables are reviewed against agreed criteria in the specified environments, devices and browser versions. Feedback should identify the issue, context and, where possible, reproduction steps. We record outstanding points and how they will be resolved.
Design approval establishes the direction for the next stage. Launch, final acceptance and outstanding observations are recorded. This policy does not treat silence as automatic acceptance. Approving a stage does not remove statutory rights concerning nonconformity.
6. Rights, source code and licences
Paying for a project does not automatically assign all copyright. The proposal identifies the deliverables and the rights granted: a use licence or assignment, exclusivity, permitted uses, duration, territory, remuneration and when the rights may be exercised. Articles 40, 42 and 43 of republished Romanian Law 8/1996 govern assignments of economic rights and written evidence of them.
The contract separately identifies source code, the repository, editable design files, content, documentation and permission to modify or work with a replacement provider. Client materials remain the client’s. Pre-existing components, open-source libraries, fonts, photos and third-party products retain their applicable licences; we cannot grant exclusivity we do not hold.
Reuse of generic components must respect confidentiality and client rights; it does not automatically include client data, branding or materials. Portfolio publication, use of the client’s name and case studies follow the permissions agreed in the contract and confidentiality requirements.
7. Handover to you or another provider
You may appoint another agency, company or individual to continue the project within the agreed usage rights. We verify the recipient and the client’s authority before transfer. Technical handover does not automatically assign the contract or non-transferable licences.
- Inventory: record the items to be delivered: the supplied version, contractually included code and files, access, domain, hosting, databases, documentation and licence list.
- Plan: agree the owner, date, dependencies, backup and any migration window. Included hours and additional assistance belong in the proposal or a separate order.
- Secure transfer: use account invitations or appropriate channels for secrets and rotate passwords and keys. Other clients’ data, personal accounts and non-transferable licences are excluded.
- Confirmation: the recipient acknowledges receipt; unnecessary access is removed and retained copies are returned or deleted according to the contract and legal obligations.
A disputed invoice does not justify indefinite retention of personal data or abusive blocking of the client’s accounts. Payment and rights in unpaid work are resolved under the contract and law. This policy sets no universal notice period, exit fee or included-hours allowance.
8. Accounts and external costs
Your proposal identifies who owns and pays for domains, hosting, subscriptions, advertising platforms, plugins and API services. Where possible, primary accounts are established in the client’s name with delegated provider access. External costs and limitations are explained before purchase.
Third-party services have their own terms and prices. We do not assume our licences or subscriptions can be transferred; any alternative and cost to the client are agreed before handover. Supplier changes do not remove our contractual or statutory obligations.
9. Corrections, maintenance and results
Commercial correction periods, maintenance, updates, backups, monitoring and assistance are described separately in your proposal. Additional support is optional unless included. A response time means acknowledging and assessing an issue, not necessarily resolving it within the same period unless an explicit service level says so.
New functionality, a platform change or fixing third-party changes may require a new proposal after establishing the cause. Another provider’s involvement does not automatically void every warranty. Mandatory consumer conformity and update rights prevail, including under Emergency Ordinance 141/2021 where applicable.
Commercial objectives, estimates and metrics are distinguished from guarantees. Search rankings, advertising approval and revenue also depend on external factors; a results guarantee exists only where expressly and lawfully agreed.
10. Confidentiality and personal data
Non-public project information is used for the agreed purpose and shared only with those who need it, under appropriate confidentiality obligations. Collaborators and access limits follow the contract. Legally required disclosures remain possible.
If we process personal data on the client’s behalf, an agreement under Article 28 GDPR must be in place before access, covering instructions, data categories, security, subprocessors, assistance, incidents, return and deletion. The public Privacy Policy does not replace that agreement. Roles and incident duties follow Articles 32–34 GDPR.
11. Suspension or termination
The contract specifies grounds, procedure, notice, opportunities to remedy, work status and settlement. Suspension and termination operate within the law and accepted terms. Advances are reconciled, and external costs are justified against their authorisation.
At closure we record completed deliverables, work in progress, sums due, rights granted and handover steps. Obligations that need to survive, such as confidentiality, licences and statutory document retention, continue. Consumer rights, including statutory withdrawal, are not replaced by a commercial cancellation policy.
12. What each proposal must still specify
Every proposal must set out deliverables and exclusions; price, taxes and due dates; timing and dependencies; revisions; review and acceptance; licence or assignment; files and handover; external services; support; termination; policy versions; and, for consumers, the required information and forms. The policy can then be referenced without hiding essential commercial terms.